Frequently Asked Questions
How do I search for products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
The majority of our products come with Free Shipping worldwide, but In few circumstances and for certain destinations some shipping costs may apply, these costs are calculated based on shipping method (air, sea or land) and product weight & volume.
Can I change my shipping address after I place my order?
For change of shipping address after your order has been placed, please let us know at least 12 hours after the order has been placed so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they are on the way!
Are the “FREE” items really free?
YES! For our giveaway or promo items, all you have to pay is the insured shipping and handling cost. The price of the item itself is US $0.00
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine but instead was fake.
For more information, visit our Refund & Returns Policy page.